Queueing Network Modeling and Lead Time Compression of Electronic Procurement

Procurement, i.e., the process of obtaining materials or services and managing their inflow into organizations, is a critical process in supply chain management. Internet technologies offer attractive opportunities to reduce purchasing costs while increasing the speed and efficiency of the procurement process through seamless network integration and automated execution of key tasks. This paper attempts to model e-procurement from a lead time perspective, to capture the effects of Internet technologies on the procurement lead time. The model we develop is a multiclass queueing network called a probabilistic reentrant line. The model captures several important facets of an eprocurement process, such as use of electronic RFQ (request for quotation) in systematic sourcing, use of Internet auctions in spot purchasing, contention for procurement resources, randomness in execution times of procurement tasks, and concurrent execution of multiple procurement activities. The analysis of the queueing model suggests that end-to-end lead times in eprocurement can be compressed in ingenious ways using standard queueing theoretic techniques.